Broadcasting live from the Community 2.0 Conference. Lots of great people AND content here at this two day affair. A panel that I thought people who read this blog may want to pay attention to is the “How to Be a Kick Ass Community Manager” panel with folks from Intel, Sega and Techrigy. Here’s the list of panelists:
- Moderator, Dawn Foster, Community Consultant
- Kelly Feller, Intel
- Josh Hilliker, Intel
- Kellie Parker, Sega
- Connie Bensen, Techrigy
I’m going to cheat a little here and provide some of the key points from my fellow attendees who are live twittering this panel. Here are some of the most salient points:
tsahilWho’s the community manager of the community for community managers? #C20
BrightFuse“Fail often. Fail Fast. And learn just as fast”. #c20
mdfwOne problem with ‘teaching’ community management is that it is often more art than science. Lot’s of grey. Practice makes perfect. #c20
templedfRecurring theme: you’ve got to network in this community. Since there’s no Community Mgmt 101, we have to help each other. #C20
JanetJoz@cbensen hmm participation, or rather value of, is rather “subjective” – what do they value for the brag sheet out of curiosity? #c20
cbensenBrands are starting to monitor their employee’s participation in social media. Intel gives brag sheets to their staff to show off #c20
billjohnstonRT @templedf: @JoshProStar: create brag sheet for reluctant bloggers to show the reach and impact of what they contribute. #C20
AaronStrout@KellyRParker says execs are MUCH more willing to embrace social/community activities when they can see measurement/results #c20
whirledviewGreat transparency: Intel publishes employee social media guidelines publicly #c20 http://bit.ly/vwxc0
helentrSome Intel product dev employees have community management goals built into their role and performance measures #c20
- helentr60 employees involved in the community at Intel. Training and support important but so is Exec buy in #c20
- AaronStrout@JoshProStar and @KellieParker talk about walking the fine line between being transparent but not pissing off HR #c20
- templedf@JoshProStar: get the 90% lurkers to participate by hitting arteries. Find the topics that are interesting and untapped. #C20
- helentrone way to make the senior management team more comfortable is to set your community / staff guidelines. They like boundaries #c20
- cbensenask your comm what they want, what would make them excited? #c20
- helentrIntel: key to successful community is an AMAZING community manager. Hear hear #c20
- helentr@kellieparker huge demand for community managers – no school you can go to! #c20
- templedfCommunity management blog with tips and advice at http://conniebensen.com/ #C20
What are your “tips and tricks” on how to be a kick ass community manager?
Filed under: Community
Thanks for joining us at Community 2.0!