Here’s a quick follow up to my recent post about Tony Hsieh and Zappos. I’m pleased to report that the company delivers on its WOW promise. Shortly after placing my order at www.Zappos.com on Wednesday, I received an email stating:
“Although you originally ordered Standard (4 to 5 business days) shipping and handling, we have given your order special priority processing in our warehouse and are upgrading the shipping and delivery time frame for your order. Your order will ship out today and be given a special priority shipping status so that you can receive your order even faster than we originally promised!
Please note that this is being done at no additional cost to you. It is simply our way of saying thank you for being our customer.”
Sure enough on Thursday my shipment arrives, complete with the cool Paul Frank monkey shirt for my son Ayrton. He’s wearing it proudly at school today. It’s always good to know another company that truly values relationships with customers.
Filed under: Consumer Purchase Process, Online Behaviors, Uncategorized, Word of Mouth / Viral Marketing Tagged: | brand relationships, customer service, Tony Hsieh, Wow moment, Zappos
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Great move by Zappos, they’ve built a great name for themselves and when you think Zappos you think of customer service. If only all companies had this mentality! They definitely should!
thanks