We’ve Moved!

Photo Courtesy: http://centralwomen.wordpress.com

Photo Courtesy: http://centralwomen.wordpress.com

Don’t worry, Powered Inc. isn’t going anywhere. But our blog is. Yup, we just re-launched our site and as a result, we decided to move The Engaged Consumer blog — formerly hosted on WordPress — over to our own platform. Let’s just say it made us feel like we were doing a better job at “eating our own dog food.”

If you’re someone that doesn’t like change, the good news is that the old blog posts won’t disappear from this site any time soon. However, if you want to read more of the regular goodness from the likes of Doug Wick, Kathy Warren, Natanya Anderson or yours truly, you’ll need to do it here: http://www.powered.com/blog. Oh, and if you’ve been kind enough to pull our blogs into your handy, dandy reader, the new RSS feed is: http://www.powered.com/rss/campus/700/blog.rss

One last housekeeping note. We are planning on disabling new comments on this blog (we’ve ported most of the old posts and comments over to the new platform). If that’s problematic for you, just let us know. We’re pretty reasonable people. ;)

Best,

Aaron Strout
CMO, Powered Inc
@aaronstrout

Selling Social Marketing: It’s not all about ROI

GearsIf you talk to anyone at Powered as a potential client, we will be very happy to give you a guided tour of the ROI our clients enjoy (to the extent that we can without violating confidentiality). The numbers are compelling, and we measure the heck out of everything – not stopping with just the level of community activity, but working toward business impact. Purchase, loyalty, advocacy, brand affinity, consumer insight – we’ve launched communities that focus in all of those areas.

The investment models are very important – they tell us what we can expect, how to contruct the unique business case for every potential project, what to measure, and how to adjust to optimize results. But it’s not really why marketers buy social. Let me explain.

Most of the time, the marketer who ends up talking to Powered is  someone in their 20’s or 30’s (or is young at heart!). This person is usually bright, innovative, and is a social marketing expert or consultant brought into a brand, corporate, or product marketing team (or agency) to enlighten the broader team on the world of social marketing. They speak the same language as Powered folks, and understand why a branded community could be a powerful tool for their company. They Twitter, they blog, they’re on FriendFeed, and you might even find them on Posterous or FourSquare.

Pretty quickly, the second stage of the conversation starts – the effort by the social media expert to sell our ideas internally at their company. This is certainly not reserved to Powered’s offerings. Selling social media/marketing broadly is a central part of this internal expert’s job, whether it’s why the company should open a corporate Twitter account, fill out a Facebook page, or invest in social media monitoring tools.

This is where the conversation often stalls. For some reason, the sales pitch based on ROI numbers doesn’t resonate with senior management. Certain parts of the case don’t hold up because they don’t agree with the statistical approach, or they don’t think the case study applies to them because of the unique market characteristics of their company or brand. These are often very valid objections, but sometimes they aren’t the real, underlying issue.

Good marketers are analytical, and they use analytics to compare channels and campaigns – eliminating the poor performers and putting more budget toward the high performers. But great marketers are also incredibly intuitive. They have a keen sense for what provokes an emotional response, what produces a feeling of influence, what modifies behavior. This intuition is based on personal experience. At some point every marketing exec saw a 30-second TV spot that made them love a brand more, or received a really interesting piece of direct mail, or visited a really well-designed corporate website. They also know the marketing efforts that left them cold in those mediums, and why.

When senior marketers with keen intuition step into an unfamiliar marketing environment (like a social network), they can suddenly feel like the internal compass that has served them so well for so long is broken. Without a feel for the medium, they aren’t going to be very inclined to put budget toward it, even if the numbers seem good on paper. This is exacerbated by the fact that their peers don’t have a good feel for it either and as a result have little trust trust in it. Social media is risky enough without feeling the rest of your management looking over your shoulder. As an old colleague used to say, “no one gets fired for buying more TV.”

So while putting together a compelling business case is important, the other and more fundamental side of selling social media is to help a senior marketer build a sense of value and intuition for the medium. I call this the “intuitive sell,” and it’s what for a marketer connects the marketing action to the results in a meaningful, believable way.

The best way to accomplish the intuitive sell is to encourage the unfamiliar marketer to use social media personally – not necessarily to become a power user, but to demystify the tools and the value people are getting out of them. The objective is to get them to understand the mechanics, and to feel the tug of why people spend so much time on social websites (compared to non-social) in a personal way – if just for a minute. Instead of showing them case studies, take them to the actual sites in the case studies and help them observe interactions at a granular level. Get them participating. Let them experiment with their own identity before they involve the identity of their company.

Feeding a senior marketer’s intuition is as important as feeding them a good business case. When both are served well, it may feel like less of a risk and more like an opportunity. Then the budget will start to flow.

Podcast: Driving Awareness & Engagement with Social

Author & Blogger, John Cass

John Cass

David Armano

David Armano

One of the things I love about my job is that I get a chance to meet and interview tons of interesting people. Some are execs at big companies? Others are authors of thought provoking books. And some are just plain smart individuals who are teaching companies how to embrace the power of social networking and online communities with an eye toward improving customer service, product innovation and tradional sales and marketing efforts.

Last week, I had yet another opportunity to interview a couple of the aforementioned individuals. The two gentlemen I speak of are none other than David Armano, a senior partner at the Dachis Group, well-known blogger and former VP of interactive agency, Critical Mass and John Cass, author of Strategies and Tools for Corporate Blogging, blogger and former community manager at Forrester Research. Our topic was that of tapping into “social” to drive awareness and engagement.”

As usual, David helped me think outside the box by sending me a blog post he had written back in 2007 titled The Marketing Spiral.

Armano's Marketing Spiral

Armano's Marketing Spiral

So with that as a backdrop, here are some of the questions I asked during our podcast:

  • Do you have best practices to recommend in terms of driving awareness and engagment using social?
  • Do you have examples of companies who do it right? Do it wrong?
  • How do you create excitement for a product that doesn’t seem exciting (you know, like toothpaste—and you know that’s a trick question)
  • What are your predictions for social marketing as it relates specifically to Engagement and Awareness?

To download this podcast, right-mouse click here.

  • Do you have best practices to recommend?
  • Do you have examples of companies who do it right? Do it wrong?
  • How do you create excitement for a product that doesn’t seem exciting (you know, like toothpaste—and you know that’s a trick question)
  • What are your predictions for social marketing as it relates specifically to Engagement and Awareness?

Live Notes from TEDx Boston

A few weeks ago, I had the pleasure of attending a unique event called TEDx Boston.  If you’ve heard of thesean_danielle_tedx original TED Conference (Technology, Entertainment and Design), this is a variation on that theme. Essentially it’s an independently organized version with a focus on local talent.

Having never attended a TED event, I know about the content only through the numerous videos I’ve watched from the event. From what I can imagine, however, this inaugural version in Boston, MA probably felt pretty similar (minus the celebrity sitings). With that as a backdrop, below are some high level notes and pictures I took at the event. If you have additional thoughts or questions, feel free to leave ‘em in the comments section below.

Oh, I’d be remiss if I didn’t give a giant shout out to Sean Belka and Danielle Dublin of Fidelity Investments for organizing the event. Let’s just say that they did an amazing job with both the logisitics, the speaking talent, and the quality of the attendees. Hopefully this public display of affection will be enough to get me on the list for next year’s event.

David Edwards, Culture Lab, Catalyzing Innovation through ArtScience

David is a fascinating character — one whose mind obviously never shuts off. He talked a bit about the art of innovation. Highlights from his talk:

  • We are very curious when the page is blank (so we learn)
  • One of the things that David created was “inhaled chocolate” called “WHIFF” (more on this at the end of the post)
  • Ideation funnel: Conceive, Translate & Realize
  • Spend a lot of time focused on art and not-for-profit projects
  • Have a shop that gives public access to experiments that didn’t work
  • Changing cultures makes you pay attention
  • http://artscience100k.org – making a bet on Boston school kids

Patricia Maes (head of MIT Media Lab)

In her video below (a must watch), Patrica or “Pattie” Maes shows off an amazing new device that combines camera, projector and mirror with banded colors on your fingers. Allows users to do real time research, take pictures, project anywhere, call, and create personal tag clouds for people. Key here is REAL TIME INTERACTION WITH OBJECTS AND INFORMATION

Alexa Scordato – Reverse Mentorship

alexa_tedxIt was a proud momen for me to see Alexa up on stage. I don’t mean that in a “Father Knows Best” kind of way but rather it was a pleasure seeing such a poised, smart, woman up on stage in such a public venue. I had the pleasure of hiring Alexa at my old company, Mzinga in a fairly public way (link to CS Monitor article).

Based on her year plus experience at Mzinga working as a social mediast and assistant to CEO/founder, Barry Libert, Alexa learned a thing or two about reverse mentorship. To kick things off, she started with one of Barry’s favorite quotes:

Easier to change the people than to change the people.

Alexa also stressed the importance of Millennials in the future workforce — something I think many companies still aren’t paying enough attention to (read more about the coming Age Wave if you need a little convincing) LINK

Ryan Chin – PhD Candidate at MIT Media Lab, Smart Cities Group
This was perhaps one of the most thought provoking sessions as it demonstrated some true outside the box thinking.foldablebike_tedxFor one, Ryan and his team are rebuilding cars, scooters and bikes from the ground up — not just making minor incremenatl improvements to the existing product. The focus of Ryan’s talk was on on foldable, stackable cars and how they might help with a more holistic plan to revolutionize the “last mile” of public transportation. A few highlights:

  • Most existing automobiles take up 200 square feet of space and spend 80% of their time parked
  • No surprise here but most cars are still petroleum-based and major polluters — this is important because 50% of world’s population lives in cities (and growing)
  • Transoportaion and building operations typically account for at least 60% of urban energy use — 40% of gas is wasted circling looking for parking during peak times [AMAZING!]
  • Public transportation helps solve some of these problems but “first mile/last mile” issue (or need to carry something) still exists
  • “Sharable” cars/bikes have started to solve these problems (like Zipcar)

MIT is focusing on foldable “Roboscooter,” “Car” and “GreenWheel” electric bicycle. On a nice day, you could ride an electric bicycle to the grocery store and then take a car home. Each vehicle starts with “recreating the wheel.” Vehicles rely on “in-wheel” motors which allows for less weight and better foldability.

One of the trickiest issues to solve is the economics of mobility (avoiding bottle necks for drop off, pick up, parking, etc. Trying to solve through appropriate economics i.e. expensive to drop off in places where many people want to park/drop off.

With bike – can recharge motor by: 1) plugging in, 2) pedaling, or 3) going downhill

Chris Middleton – Fidelity Future Stage (Boston Latin)

chris_tedx
Chris Middleton is part of a program called Future Stage. According to the site, Future Stage “prepares students for future stages in life through a unique music and theater education program — enabling them to learn firsthand from renowned actors, directors and musician.” If Chris is any indication of the success of this program, Future Stage has hit a home run because Chris possessed an unbelievable voice, uncanny knack for song writing and great poise in front of a large audience. Pay attention to him because he’s going places.

Hugo Van Vuuren: Following our Passion – Lighting London < Lighting Africa

Hugo’s demonstration showed that sometimes the best solutions to big problems are the easiest ones. A few highlights from his talk about bringing light/electricity to many of the developing areas of Africa:

  • Africa has a distribution problem. It should be capable of providing everything it needs.
  • The team that was working on solving this problem realized that they could collect enough energy from dirt based on the act of biodegradation (more moisture is better). To that end, they created a battery using energy from a bag full of dirt. [Yup, a bag of dirt]
  • They key to this proram succeeding was going grass roots – that way if the government goes caput, the technology continues on.
  • In order to do this, they needed to empower people locally – this helps alleviate some of the issues of distribution
  • Massive opportunity in Africa – 900 million people, many with a disposable income

[started to run out of steam a little here...]

George Whitesides – Diagnostics for All

  • Medical care — particularly diagnostic — is much too expensive. Is there a way to make it cheaper?
  • One solution is to use paper vs. a needle. Use urine vs. blood. = less expensive and less dangerous (no risk of pricking someone with an infected needle)
  • Medical worker of the future – unemployed 18 year old with a back pack full of medical test kits and an AK 47

Tom Hadfield – Le Whiff

Tom Hadfield Whiffing chocolate

Tom Hadfield "Whiffing" chocolate

  • Over the centuries, we’ve eaten smaller and smaller quantities at shorter and more frequent intervals
  • With a mix of culinary art and aerosol science, they are able to deliver the particles to the mouth without getting it into the lungs (chocolate without the calories).
  • Will be available for mainstream consumption later this year.
  • Even cooler – we got to “whiff” – first mass whiffing ever

Weekly Social Marketing Links: August 11, 2009

Each week, the members of Powered’s marketing, business development and product teams pick a news article, blog post or research report that “speaks” to them. With that article, they need to come to our weekly staff meeting prepared to give a 120 second update on what the article was about and why they found it useful. I’ve been a little behind in my updates recently so you’re getting a few weeks worth in one fell swoop.

Links are below:

Beth Lopez (Marketing)
I enjoyed reading the article, Desperately Seeking Personal Brand, which talks about how you can tell if a social marketing “expert” is really a true guru or pretender.

—-
Marketers Like Twitter More Than Consumers Do
Interesting stats between the different views of marketers and consumers re: Twitter. While marketers see Twitter as a platform that is here to stay, consumers either don’t have an opinion or think it’s somewhat useful or dead. Both marketers and consumers feel it’s not a good platform for advertising or promoting products, which is interesting considering we get a lot of questions about using Twitter for just this purpose.

I do agree with the article that Twitter can be useful for awareness efforts, but I don’t think that by promoting your business you will generate leads or new business from Twitter. Twitter is about relationships. It’s about connecting with people that you find interesting. It’s about people…not about businesses. And if consumers don’t know or don’t care about Twitter, then it begs the question – Are marketers wasting time and energy in trying to figure out how to use it to propel their business?

DP Rabalais (Marketing)
In doing competitive intelligence this week I cam across an interesting story about Passenger and how they’re helping Mercedes Benz tap into 20-somethings (some current, but mostly future customers) help shape their future product offerings. Definitely worth the read if you get a chance.

—-
Fortune 100 CEOs & Companies: Social Media Use & Statistics

Good article on how CEO’s at top companies use social media, and also how companies are using tools like Twitter, LinkedIn and Twitter.

—-
I liked this post by blogger, Mack Collier titled Why Many Marketers Struggle with Social Media because it does a good job of succinctly calling out where traditional marketing and advertising is relevant vs. where SM is beneficial to companies. My favorite quote:

If you’re Burger King and you’re looking to influence whether I go there or not, use plain old marketing. It’s just fine. It’s the right tool for the job. So is advertising. You don’t HAVE to use social media for that.

But, if you’re Burger King and you want to understand me, to get what’s really going on inside my head, and know what we have in common, then THAT is where social media can be useful. Talk to me. Get to know me. Ask me about me and the things that aren’t about you.

Doug Wick (BizDev)
The danger of being an innovative start-up that is a little resource-challenged is that your innovations can be easily imitated. Facebook has been slowly learning from Twitter and incorporating their features while Twitter struggles with problems like infrastructure that Facebook solved long ago. This article does a nice job of showing where the endgame for Twitter might be, now that Facebook has acquired another sophisticated Twitter-imitator, Friendfeed.

—-
My article this week is Virtual Worlds are Getting a Second Life. Some interesting stats about the rebounding explosive growth of virtual worlds (especially among youngsters), and how they have been faster to develop revenue models than their 2-dimensional social counterparts like Facebook and Twitter. I would guess that is related to the fact that Facebook and Twitter ultimately deliver stickiness through the exchange of content (an activity that is complementary to our real lives), where 3D simulations can expand the possibilities for other social behaviors – such as commerce – more naturally since they do not complement, but instead emulate, our own reality.

Jay MacIntosh (BizDev)
Women are more relational and nurturing while men are more transactional…at least that’s the theory from a study by RapLeaf. http://digg.com/u3AQJa I’ve always been fascinated by how women and men think and behave differently. To see it in action, pay attention to the dynamics the next time you’re in a group setting (children or adults). You’ll likely see female energy more focused on understanding others and connecting with them by validating their experiences and feelings. On the other hand, male energy is usually more focused on being understood by others especially in terms of what we know and our past success. How do these differences show up in social media environments? Though I don’t have the data to support this…yet, I’ll bet women use “friending” features more than men, while men participate more in things like reputation management. Anyhow, something to consider when talking strategy with clients.

Bill Fanning (BizDev)

Bill’s been out doing some major sales stuff but time to get him back on the “article” wagon. ;)

Don Sedota (Product)
This is a good list from Jay Baer on 11 Timely Social Media Takeaways. It’s basically a short-list of 11 recent social initiatives or planned initiatives by companies/brands and a key takeaway from each. My favorite is the one on Lane Bryant and their recent announcement of a “Plus-Sized Community” for women. It’s a great example of striking an emotional chord with the customer for a brand that on the surface may not seem to be a great social candidate. Lane Bryant is also hoping to leverage member questions/comments for the purposes of product innovation which seems to be an increasing trend.

—-
In the spirit of interesting stats and prospective customers potentially finding Facebook Connect as an attractive demand generator, here’s a post from Brian Solis on up to date Facebook stats . Unfortunately, he doesn’t mention the source of his information but he says that the statistics will be used in his next book so take that for what it’s worth. Anyways, some highlights that could be used to sell prospective clients on the attractiveness of Facebook/FBC as a demand generation source include:

  • More than 5 billion minutes are spent on Facebook each day (worldwide)
  • The average social graph equates to 120 friends
  • 120 million users log onto Facebook at least once a day
  • 15,000 and counting websites, devices and applications have implemented Facebook Connect since its launch in December 2008

—-
I found this article pretty interesting, Please Don’t Follow or Friend Me, posted by Steven Hodson on the Shooting at Bubbles blog. It talks about how the concept of “friends” is different across different social networks and whether being someone’s “friend” on one social network is an obligation to accept that person as a “friend” on all social networks. A good quote from the article that sums it up (and I tend to agree) is “The richness and value of the Friending Economy comes from the quality and closeness of your ‘friends’, not the number of them. By blindly reciprocating we dilute the value of our ‘Friending’ not just for ourselves but also for those people who do decide to follow or friend us.”

There’s also an excerpt to another thoughtful post in the article’s sidebar (near the end) called “What Have You Done for Me Lately – Keeping Score in Social Media” which is similar in spirit but speaks to the viewpoint that just because you’ve followed someone, re-tweeted their comment, linked to their blog post, etc. doesn’t mean you should hold them in debt until they return the favor. The payback will be eventual and long-term, and in the end everything evens out.

Audio from 1st Social Marketing Help Desk Webinar

A few weeks ago, we launched a new flavor of webinars called the Social Marketing Help Desk. You can read more of the details here in colleague, Doug Wick’s excellent post. The goal is to focus more on the questions vs. the content since we always get way more questions than we can answer during some of the recent thought leader webinars we’ve done like:

Our special guest for this webinar was Adam Cohen, a good friend and a partner at agency, Rosetta.

If you missed the first webinar, we’ve provided the audio portion as a podcast below. If you’d like any of the slides (more just links to our bios/blogs/etc., let me know and I’ll e-mail it to you. My address is aaron DOT strout AT powered DOT com.

Facebook Connect: Rockstar Podcast Interview

In an earlier podcast I did regarding Facebook Connect, I talked about the fact that I think that this is the future of social marketing. I am so excited about it, I enlisted the help of our PR firm, SHIFT Communications, to collect three more big brains including Forrester senior analyst, Jeremiah Owyang, digital editor of AdWeek, Brian Morrissey and marketing blogger/consultant, Susan Getgood.

A few highlights from the session for those that like to read more than they like to listen:

  • Jeremiah Owyang (3:49 – 3:58) “In the past, we thought of interactive marketing which is user tofbconnect Web site. Now, in social marketing, very different, it’s user to user. “
  • Brian Morrissey (5:18 – 5:43) “What we’re talking about here with Connect, is how brands can look at these social platforms and tool sets as ways to really further make connections with their consumers wherever they are.  And Facebook Connect has the possibility of allowing them to embed social marketing into how they interact with consumers.”
  • Susan Getgood (10:08 – 10:34) “Knowing what people find interesting to share is as important as knowing what they are looking at themselves.  When we have a Web site, we can look at analytics and see which pages people are hitting and where they click-through and all this other stuff, but the idea that they thought something was important enough to share, that kind of information gives a company of any size the kind of information to know what kind of content really engages your customer and you can build more of it.”

During the podcast, I also referred to some engaging statistics put together by the Business Insider regarding the effectiveness of Facebook Connect (thanks to Pearl Russell on the Powered team for finding these):

  • Registration: sites that use Facebook Connect as an alternate to account registration have seen a 30-200% increase in registration on their sites.
  • Engagement: sites with Facebook Connect see a 15-100% increase in reviews and other user generated content
  • Traffic: For each story published in Facebook, we see roughly 3 clicks back to the site.  Nearly half the stories in the Stream get clicked on. This creates opportunities for the site to encourage more user actions – knowing that each one may result in 3 new visits to their site. With other models like search, there’s nothing you can do to increase user traffic besides optimizing for keywords.

Most importantly, you probably want to know the answer to which successful companies are currently using Facebook Connect? Unfortunately, there aren’t many Fortune 500 companies using it yet but during our podcast, Brian brought up the examples of  JC Penney (it’s number 4 on the list of 10 in a great post by Mashable) and Red Bull. Jeremiah mentioned Volkswagon’s Meet the VW’s campaign.

To download this podcast, right-mouse click here and select “save file as.”

If you’re interested, we’ve got a slick demo of how Facebook will work with some of our Powered clients.

NOTE: The “Back to School” podcast series will be a regularly occurring podcast focused on the business value of social marketing, social media and online communities. Guests will include practitioners, authors, analysts and thought leaders in the space.

Here Comes The Connected Agency

In February 2008, Peter Kim (formerly of Forrester and now of Dachis Corp fame) coined a term called “The Connected Agency” and co-authored a report for Forrester that predicted a fundamental shift in the agency world.

. . . marketers will move to the Connected Agency — one that shifts: from making messages to nurturing consumer connections; from delivering push to creating pull interactions; and from orchestrating campaigns to facilitating conversations.

Upon Peter’s departure, Sean Corcoran has continued to flesh out the concept and has done some really interesting research. How does this idea start to evidence itself and what are the implications in the agency world? Well, it means that the focus moves from placements (and the reach, frequency, and share of voice associated with them) to conversations. And the main problem with conversations is that they can start anywhere, move, continue, move again, and finally end somewhere else. They are essentially placeless.

Social PR, Earned Media, and Community Websites

The lack of place in marketing built around conversations has started the slow obsolescence of the current agency modeled on specialization around place. Suddenly, everything is “social” and every type of agency is claiming it as their own in the rush to conversationalize themselves (it should be noted that some don’t seem aware of the rush and sit blithely by). PR is now Social PR, Media is now Earned Media, and Interactive websites are now Online communities. Everyone wants to be that one agency that helps the brand with its conversations – The Connected Agency. The Connected Agency has to have the PR savvy to manage a Twitter account without a costly misstep in representation, the Media savvy to be able to understand and track the flow and influence of posted links across Facebook, Delicious, and millions of blogs, and the Interactive savvy to be able to build a campaign microsite utilizing numerous content widgets, Facebook Connect, and OpenSocial.

Team Detroit (and the Walls Come Tumbling Down?)

The major marketing companies will soon start to leverage their true advantage as a confederation of agencies across the spectrum of place. They can pull their agencies up, cross-integrate them and allow them to pitch truly conversation-based strategies that meld PR, traditional media, direct marketing, and online assets to powerful affect.

For instance, WPP’s Team Detroit, formed wisely as an experiment in a large but offshoot market, is thriving. JWT, Y&R, Wunderman, Ogilvy, Mindshare, and The Park, all under one roof where “there are no walls, only ideas.”

Team Detroit’s strategy is one that I think we’ll continue to see explored by other holding companies as the restructuring toward connectedness continues. The positive for marketers is that the more that we connect with our customers, the more we can do for them, and the more fulfilling our jobs will be.

Our New Webinar Series: The Social Marketing Help Desk

Lucy DoctorPowered does a lot of webinars, and has had many that were very well-attended this year. Every time, attendees submit great questions and have unique business problems they are trying to solve through social marketing, but we never have enough time to address them all to the benefit of the group. This year, over 200 questions have been submitted to our webinar panelists and we’ve probably only gotten to a handful of them.

So please join Powered on Wednesday, July 29th at 2:00 PM Central time, as we launch the Social Marketing Help Desk – our new, monthly webinar series focused exclusively on answering your questions – no powerpoint and no sales pitches allowed. Our first effort will feature me (Doug Wick) as host with Aaron Strout from Powered and guest star Adam Cohen, a partner from Rosetta. You can register here to attend.

A few real examples . . .

  • “Management believes communities should cost nothing and require no staff to maintain. What is the resource commitment required to develop and sustain them?”
  • “How are communities different from ‘panels?’”
  • “Do you think that Twitter and other micro-blogging tools will become more prevalent in community based programs or will they stop growing in the near future?”

We look forward to seeing you there! If you have any format ideas or questions you’d like to throw in the hopper, please share your thoughts in the comments.

Weekly Social Marketing Links: July 7, 2009

Each week, the members of Powered’s marketing, business development and product teams pick a news article, blog post or research report that “speaks” to them. With that article, they need to come to our weekly staff meeting prepared to give a 120 second update on what the article was about and why they found it useful. Links are below:

Beth Lopez (Marketing)
Facebook’s Own Estimates Show Declining Student Numbers; Now More Grandparents Than High School Users - Intereting article that speaks to changing demographics of Facebook users. What’s even more interesting is that the data is from Facebook’s own ad platform and the data is showing there are fewer high school and college users on FB today than there were six months ago. Interesting read to say the least.

DP Rabalais (Marketing)
My weekly article is, Three Ways Healthcare Brands Can Leverage Social-Media (from MarketingProfs). While the lead-in is actually quite good, the three big points that are promised… well, let’s just say they didn’t blow me away.

Here’s the Cliff Notes from this article. The big “Three Ways” are:

  1. Listen
  2. Participate
  3. Learn

I have to say, I’m a little disappointed that this article didn’t deliver a little more value (because MarketingProfs is usually pretty awesome)

Bill Fanning (Business Development)
The first post is from Scott Berkun (The Berkun Blog) titled Calling Bullshit on Social Media.  Similar to the post I shared a few weeks ago predicting the demise of Twitter, I had to read this one simply based on the title.  Scott takes an honest and somewhat cynical look at “Social Media”, the hype, history and the behavior of both participants and marketers of social media.  While he makes a lot of good points, I don’t think of most PR firms or Social Media Consultants as the “greedy” gaming the system.  Sure, there are always a few but typically they don’t stay in business long.  Call me naïve.     

The second post was written by Tim Walker and titled In Defense of Social Media Manager.  This post highlights the debate between Chris Brogan and David Thomas about the necessity of the role and job title “Social Media Manager”.  Included are links to each of their blog posts stating their positions.  Both worth the read.  In part, I agree with Chris that companies ultimately should focus measuring what they need to change like sales, trials, PR coverage etc and that Social Media is a set up tools to help facilitate the necessary changes.  He also says that using these tools is “part of a job function, not a standalone vocation.”  This is where I have to agree with David Thomas, especially with larger organizations.  Until everyone clearly understands the tools that are available to them and how to behave while using them, it probably makes sense to have someone focused on understanding the medium thoroughly.  As the medium becomes more widely understood, we will probably see fewer and fewer “Social Media Manager” titles.

Jay MacIntosh (Business Development)
The article is entitled A CMO’s Guide to Social Media. It’s authored by a woman named Dana Theus who is a strategic marketing consultant with years of client-side experience. Though it’s much longer than the 140 microbites we’re accustomed to, I found it to be very worthwhile (but of course I did else I wouldn’t be sharing it with y’all now would I?). Anyhow, it’s an insightful POV on the societal and technological trends that have made the world more “social”. AND she offers a few strategies that marketing leaders might actually pursue. One of the things she discusses is something I’ve been hearing a lot of marketers say during my past 8 months of social media immersion – “Social media is simply another communications channel.”

I agree that social media is a communications channel but it’s not “just another” one. It’s radically different. As one of my social media heroes, Doug Wick, points out social enables three-way dialog to take place; brands with consumers & consumers with consumers. That changes all the rules of engagement. Which reminds me, wasn’t it Einstein who said “insanity is doing the same thing over and over again while expecting different results?” Time for marketers to stop the insanity!

Doug Wick (Business Development)

This article is about Moonfruit’s high-exposure campaign on Twitter where they gave away Macbooks in exchange for retweets and followers. While the campaign was a wild success, it provides a little context on the downside. First, the campaign giveaway didn’t exactly link with Moonfruit’s real business, which is web design. There is a relevancy issue. Also, there are reports that Twitter had to cap or control the buzz because it was a strain on their infrastructure, showing that these free tools have their limits when used for marketing. An interesting case study in the evolving medium.

Don Sedota (Product Management)

Based on some of our recent prospect efforts, I found the latest Razorfish Social Media “Fluent” report  had some interesting info regarding the financancial services industry and social media. The report was Twittered pretty heavily yesterday and was also Yammered internally, but thought I would mention a few takeaways I had regarding their financial industry insights:

  • Out of 7 industries, Financial rated last with regard to propensity for social context interaction with a brand (only 13% being likely to interact)
  • As an industry, the financial industry ranks a very distant second to the Auto industry (92 vs. 6.3) as far as positive consumer sentiment (as determined from positive/negative conversations on the web) and ranks 6 times better than Pharma (6.3 vs. 0.96)
  • BofA has the highest share of voice (31.6%); almost 3 times more than Wells Fargo
  • Wells Fargo has the highest brand sentiment out of 6 financial brands at 71%
  • Online share of voice and sentiment is closely tied to offline voice and sentiment
  • With the recent tumultuousness in the financial industry, there’s a ripe opportunity to improve these metrics for financial companies